Central Electric Cooperative continues to monitor the potential impact of COVID-19 on providing safe, reliable electricity to our membership. Central Electric has taken additional steps to protect our members, employees, and ability to provide an essential service.
-
Separate our workforce. Several office personnel will work remotely until further notice. The Mitchell service department, including the appliance, heating and cooling technicians, and an electrician, will report directly to job sites rather than to the cooperative facility. Operations crews will work with the same crew member(s) and limit exposure to other personnel.
-
Continue to close public access to cooperative facilities. If members need a part or to pick up a water heater, please call our office at 800-477-2892.
How will this impact our members and customers?
-
You may be asked to leave a voicemail or hold when you call into the office. Our employees will get back to you as fast as we can. In case of high call volume, we may also utilize an automated answering line.
-
If you request appliance, HVAC or wiring service, you will be asked about the health of everyone in your household before we enter. Our personnel will clean their equipment before entering your home. Please also allow them as much personal space as possible when working.
-
Contact the cooperative if you are experiencing financial hardship due to the coronavirus. We will work with individuals regarding payment of electric bills and service work best we can.
-
Linemen will continue to respond to outages. Safely restoring power to our members is a top priority for the cooperative. Members should still report outages by calling the office.
Thank you to our members for your patience and cooperation. Please, visit covid.sd.gov for the latest information on this virus.