Accounts are billed around the 1st of the month. Several days afterward, you can expect to receive your bill in the mail unless you’ve signed up for e-billing.
If you’d like to receive an email when your bill is ready, sign up for SmartHub.
Click the image below to better understand your bill.
You can pay your bill online, by phone, mail, or in person at our main office or the Fort Thompson Kiosk.
For more payment information, visit Payment Options.
SmartHub is a portal for members to access account information, including billing, usage, and payment history. Members can also make payments, report outages, and update account information.
Click the instructional guides below.
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Payments are due in the office by the 20th of the month, regardless of the postmark date.
Late fees are calculated as 1.5% of the bill total or a minimum of $5.00.
After an account has been disconnected for non-payment, the member is required to pay the account balance in full (including the current and past due amounts), a $30.00 disconnect fee, a $30.00 reconnection fee, and a deposit if there isn’t one already or if it is not current.
The deposit is calculated as 2x the monthly average at that service location.
This monthly charge is a flat fee designed to recover a portion of the cost of delivering electric energy to all members. It's reflective of the investment in poles, wires, transformers and equipment necessary to provide you with electric service. It also supports fleet, facility and customer service functions, such as line maintenance, right-of-way clearing and general administrative responsibilities. Regardless of how often you flip on the light switch or the TV, these costs are part of the bill so that electricity is available to you whenever you want it.
If one member uses only one kilowatt-hour of electricity and another member uses 100 kWh, Central Electric still incurs about the same cost to build line, maintain the distribution system and deliver electricity to both customers. It takes just as much equipment to deliver one kilowatt-hour as it does 100 kilowatt-hours. This is why the monthly facility charge is important in recovering a portion of the cost of delivering electricity.
The demand charge is based upon the demand for electric service by a commercial or industrial customer, based on the investment in facilities necessary to serve them. The peak or maximum demand charge can vary. Many times a revision in how and when equipment is turned on or off can be all that is needed to reduce the monthly demand charges.