Central Electric Cooperative takes our role seriously as an essential service provider and is implementing measures to reduce the spread of COVID-19 and protect our members and employees.
Central Electric will CLOSE its office to public access beginning Wednesday, March 18 until further notice. We will continue to take member calls and respond to outages. Central Electric offers several options for members to manage their accounts and make payments, including a drop box at the main office, via phone at 855-730-8707, and online via SmartHub.
Members who need to pick-up a water heater and suppliers/vendors making deliveries are asked to call ahead.
In addition, Central Electric is taking the following measures:
Postponed the Annual Meeting scheduled for April 6 until further notice.
Implemented additional cleaning procedures. Employees are encouraged to wash their hands, practice good hygiene, and have access to additional cleaning supplies. Employees are visually screened and encouraged to stay home if ill.
All non-essential meetings and travel have been limited or cancelled. Public use of the community room has been suspended as well.
Preparing office employees to work remotely if necessary. In the case where numerous employees are unable to report to work, employees have been cross-trained in essential tasks.
Line workers will continue to respond to outages. We are also a part of a national network of cooperatives that can provide emergency aid.
Pre-screening members/customers requesting HVAC, wiring, and appliance service with questions regarding the health of the home’s occupants and travel history. For anyone requesting non-essential service work, please reschedule or cancel if you are not feeling well.
Central Electric will work with individuals experiencing financial hardship as a result of the coronavirus. We know these are uncertain and stressful times, and we hope that this offers members peace of mind during their time of need.
Members can contact our office at 800-477-2892, 605-996-7516 or firstname.lastname@example.org.